Legal insights for tenants
Plain-English guides on housing disrepair, your rights as a tenant, the law that protects you, and the steps to take when your landlord is failing in their obligations.
Guides to making a claim
Written for tenants preparing to bring a housing disrepair claim. Each guide covers one part of the process in practical detail.
Evidence guide: what to gather before you make a claim
The strength of a disrepair claim rests on its evidence. What to photograph, which records to keep, how to document your reports to the landlord, and what an independent surveyor will look for.
Read the evidence guide → Costs and fundingCompensation guide: how disrepair damages are calculated
What a successful claim can be worth. How courts assess compensation for inconvenience, damaged belongings and health impact, and the factors that increase or reduce an award.
Read the compensation guide →Guides in preparation
New guides are added regularly. Coming next:
- What is housing disrepair? A complete introduction
- What Awaab's Law means for your claim in 2026
- Why condensation is not always the tenant's fault
- Housing Ombudsman or solicitor: which route should you take?
Reading about a problem you are living with?
If your landlord has failed to carry out repairs after you reported the problem, tell us what is happening. We will assess your case for free and let you know where you stand.
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