£23,000 Damp and Mould Settlement Against a Housing Association

The problem

Our client rented her home from a housing association. For almost five years she lived with damp and black mould in her bedrooms and bathroom, damp in the hallway, failed windows, leaks, defective sanitary facilities, and defects to the external rendering and brickwork. Inside the property, defective plastering, damaged woodwork and poor ventilation made conditions worse. The damp and mould destroyed family belongings and furnishings.

What the landlord did

The landlord eventually began repair works, and our client was moved into temporary accommodation while they were carried out. Instead of improving, things got worse. The contractors damaged her personal items, left the job unfinished, and failed to fix the root cause of the damp, causing new damage in parts of her home.

How we fought the case

When the landlord refused to settle the housing disrepair claim fairly, we issued court proceedings. When the failed repair works changed the picture, we insisted on updated expert evidence so the court could see the full extent of what our client had endured. That meant an adjournment of the trial date, but it secured the right outcome.

The result: £23,000 in compensation

After almost 20 months of litigation, the landlord accepted our client’s offer of £23,000. Their first offer, made two and a half years earlier, was £585. Eleven months before settlement, it had risen to just over £8,200. Persistence and up-to-date expert evidence secured a figure almost forty times the landlord’s opening offer.

If your landlord has ignored damp and mould in your home, read our damp and mould claims guide or find out how much compensation you could claim. We act for tenants on a no win, no fee basis.